1. Privacy Policy
At Keje Electric Company, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
Information We Collect
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Personal Details: Name, email address, phone number, and address when you fill out a form, place an order, or contact us.
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Business Details: GST number, company name, industry type (for B2B clients).
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Device & Usage Info: IP address, browser type, operating system, referring URLs, and pages viewed.
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Payment Information: Collected securely via third-party gateways (we do not store card details).
How We Use Your Information
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To process and deliver orders
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To improve customer service
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To respond to inquiries and support requests
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To personalize user experience
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To send updates about products, offers, or company news (only if opted-in)
Sharing Your Information
We do not sell, rent, or trade your personal information. We may share data only with:
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Trusted logistics partners for delivery
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Payment gateways for order processing
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Legal authorities if required by law
Data Protection & Security
We use industry-standard encryption and data security measures to protect your data. However, no system is 100% secure, so we encourage you to be cautious when sharing sensitive information online.
Cookies
Our site may use cookies to enhance user experience. You can set your browser to refuse cookies, but some features may not function properly.
Your Rights
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You may request access, correction, or deletion of your personal data.
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You can opt out of marketing communications anytime via the unsubscribe link or by emailing us.
2. Return & Refund Policy
At Keje Electric Company, customer satisfaction is our priority. We follow a transparent return and refund policy for eligible items.
Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Product must be unused, undamaged, and in original packaging with invoice.
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Returns are only accepted for:
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Manufacturing defects
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Wrong product delivered
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Damaged in transit (with proof upon delivery)
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Non-Returnable Items
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Consumables (e.g., welding rods, gases)
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Custom-built or special-order machinery
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Items with broken seals or signs of use
Return Process
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Email us at support@kejeelectric.com or call +91-9156591357 within 48 hours of delivery.
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Mention your order number and reason for return.
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We will initiate pickup or guide you to ship the item back.
Refunds
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Once approved, refunds will be processed within 7–10 working days via the original payment method.
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In case of prepaid orders, shipping charges may be deducted unless the fault lies with us.
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For COD orders, bank details will be requested for NEFT/UPI refunds.
Exchanges
Exchanges are processed only for damaged or defective items, subject to availability.
Contact Us
For privacy or return-related concerns, reach us at:
📧 Email: support@kejeelectric.com
📞 Phone: +91-9156591357
📍 Address: Keje Electric Company, Pune, Maharashtra, India
🌐 Website: www.kejeelectric.com
